Frequently Asked Questions

Yes. Every batch is independently tested for identity and purity by a third-party laboratory. Certificates of analysis are available on request — email help@vitalyxshop.com with your batch number.

Our specification is 99%+ purity by HPLC for all listed compounds. Each COA shows the exact assay value for the batch you receive.

Lyophilized peptides are sealed in glass vials with rubber stoppers and aluminum crimp caps. Vials ship in temperature-resistant packaging with a desiccant. Discreet outer labelling — no indication of contents from the outside.

Lyophilized peptides should be stored at 2–8°C (refrigerator) for short-term storage and at −20°C for long-term. After reconstitution, store at 2–8°C and use within the timeframe noted on the COA. Always protect from light and humidity.

iDEAL, major credit cards (Visa, Mastercard), and cryptocurrency (Bitcoin, Ethereum). All checkout traffic is encrypted via TLS.

No. Card and crypto details are handled by our payment processor — we never see or store them.

Orders can be modified or cancelled within 2 hours of placement. After that the order has usually entered fulfilment. Contact us as soon as possible if you need a change.

No. Guest checkout is supported. Creating an account speeds up future orders and lets you track shipments in one place.

We ship across the European Union. For delivery outside the EU, contact us before ordering so we can confirm legality and feasibility for your destination.

Most EU orders arrive within 2–5 business days after dispatch. You’ll receive a tracking number by email once your package leaves our facility.

Yes. Plain outer packaging with no branding, product names, or category indicators. The return address shows our company name only.

If tracking shows no movement for 7+ business days, email us with your order number and we will investigate with the carrier. See our refund policy for resolution options.

All compounds we sell are intended exclusively as reference materials for in-vitro laboratory research. They are not pharmaceuticals, supplements, cosmetics, or veterinary products. They are not intended or authorised for human or animal use, diagnosis, treatment, or any clinical application.

By placing an order you confirm you are a qualified researcher aged 18 or older and that you accept full responsibility for compliance with the laws of your jurisdiction.

Licensing requirements depend on your country and the specific compound. It is your responsibility to confirm what is legal to receive at your address. If you’re unsure, consult local regulations or a qualified professional before ordering.

No. Statements about these compounds have not been evaluated by the FDA, EMA, or any other regulatory body. Several of the compounds we list are investigational and have not been approved for human use anywhere.