Privacy Policy
This policy explains what personal data we collect, why we collect it, and how you can contact us about your rights.
Short version: we collect the information needed to run the website, respond to messages, process orders, and meet legal obligations. We do not sell personal data.
1. Who We Are
Vitalyx is based in The Netherlands. For privacy questions, contact help@vitalyxshop.com.
2. Data We May Collect
- Contact details you submit, such as name, email address, subject, and message.
- Order details needed to prepare, support, and ship an order, such as selected products and delivery information.
- Payment status information from payment providers when checkout is available. We do not intentionally store full card details.
- Technical information such as IP address, browser, device, page visits, form submissions, and basic security logs collected by hosting and form services.
- Local browser storage for the cart, language choice, and age-gate confirmation.
3. Why We Use Data
- To operate the website and cart.
- To respond to contact form messages and support requests.
- To prepare, manage, and document orders.
- To prevent abuse, spam, fraud, or unlawful activity.
- To comply with legal, tax, and record-keeping obligations.
4. Legal Bases
Depending on the situation, we rely on performance of a contract, legitimate interests, legal obligations, or consent. For example, we use contact form data to reply to you, order data to handle an order, and local storage to remember your chosen language, cart, and age-gate confirmation.
5. Cookies and Local Storage
The site uses basic local storage for essential site functions, including the shopping cart, selected language, and age verification status. If analytics or advertising tools are added later, this policy should be updated before those tools are used.
6. Service Providers
We may use trusted service providers for hosting, form handling, email, shipping, payment processing, and security. These providers may process data only as needed to provide their services to us.
7. How Long We Keep Data
We keep personal data only as long as needed for the purpose it was collected, including support, order administration, fraud prevention, tax, accounting, and legal requirements. Contact form messages are kept only as long as reasonably needed to handle the inquiry.
8. Your Rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also withdraw consent where processing is based on consent.
To make a privacy request, email help@vitalyxshop.com. You may also contact the Dutch data protection authority, the Autoriteit Persoonsgegevens, if you believe your privacy rights have not been respected.
9. Security
We use reasonable technical and organizational measures to protect personal data. No website, email, or online service can be guaranteed completely secure.
10. Updates
We may update this policy from time to time. The latest version will be posted on this page.
Last updated: April 2026